Are you searching for a reliable contractor in Arizona? With over 15,000 home improvement companies operating across the state, finding the right one can feel overwhelming. But what about Reid’s Home Improvement Arizona? Can this Chandler-based business actually deliver on its promises?
Nearly 73% of Arizona homeowners tackle at least one major renovation project each year. And choosing the wrong contractor can cost you thousands in repairs, delays, and headaches. So before you hand over your hard-earned money, let’s dig deep into what Reid’s Home Improvement Arizona really offers.
Who Is Reid’s Home Improvement Arizona?
Meet Alex Reid, the owner behind Reid’s Home Improvement Arizona. His full name is Alexander Williamson Reid, and he’s been running this sole proprietorship since around 2006 to 2018 (sources vary on the exact start date). The business operates from two main locations: 1909 E Ray Road, Chandler, AZ, and 702 E Chandler Blvd, Chandler, AZ.
Reid’s company focuses on serving Chandler and nearby cities throughout the Valley. They’ve built their reputation through platforms like HomeAdvisor and maintain a presence on Better Business Bureau listings. But here’s the thing, being in business for years doesn’t automatically mean quality work.
The company markets itself as a local contractor AZ residents can trust. And they do offer free estimates through HomeAdvisor, which is pretty standard these days. But let’s look deeper into what they actually do.
What Services Does Reid Offer?
Reid’s Home Improvement Arizona provides a pretty wide range of services. Their main focus areas include roofing repair services, painting or staining small projects, and various handyman services. According to HomeAdvisor, they specialize in asphalt shingle roof repair and flat foam/single-ply roof repair.
On Nextdoor, customers mention them for decks, bathroom remodeling, mobile home/RV improvement, and roofing restoration. That’s quite a spread of services for one contractor. Some reviews on higleyhomeremodels.com highlight their work with power-washing and sealing, garage/carport repair, and even barn door installation.
But here’s where it gets interesting. They also advertise COVID safety precautions, showing they adapted during the pandemic. And according to MapQuest listings, they offer general handyman services, too. The question is – can one contractor really be great at all these different things?
Is Reid Licensed and Accredited?
This is where things get a bit concerning. Reid’s Home Improvement Arizona has a B- rating from the Better Business Bureau. And here’s the kicker, they’re not BBB accredited. That means they haven’t paid the fees or met all the standards the BBB requires for accreditation.
In Arizona, the Arizona Registrar of Contractors (ROC) handles licensing. This is super important because ROC licensing protects customers from unqualified contractors. Always check if your contractor has proper ROC credentials before hiring them.
HomeAdvisor does have screening staff who verify basic business information. But their screening isn’t as thorough as many people think. They mainly check that businesses exist and have some insurance. Real licensing verification takes more work.
How Do Customers Rate Reid’s Work?
Customer reviews paint a mixed picture. Patty Griese, a BBB reviewer, shared positive feedback about their work quality. And HomeAdvisor reviewers like Denise P. and Karen M. have left generally favorable comments about completed projects.
Some customers appreciate Reid’s attention to detail and professional approach. Single elderly homeowners and Mesa residents have mentioned feeling comfortable with their services. The reviews often highlight timely completion and fair pricing.
However, there are also concerns. Some BBB complainant reviewers mentioned missed details and communication issues. A few customers felt the final results didn’t match their expectations. And like any contractor, Reid’s team has faced criticism about project management.
Should You Be Concerned About Viral Criticism?
Here’s something you might not know: Reid’s Home Improvement Arizona was featured in a negative review video that went viral on TikTok. Social media can make or break businesses these days, and viral negative publicity hits hard.
The TikTok video raised questions about work quality and customer service. But remember, social media doesn’t always tell the whole story. One bad experience can get blown out of proportion online. Facebook and other platforms also host mixed reviews about the company.
When evaluating any contractor, don’t rely solely on viral content. Check multiple sources, including HomeAdvisor, BBB, and local community feedback. Social media is just one piece of the puzzle.
Does Reid Offer Free Estimates and Warranties?
Yes, Reid’s Home Improvement Arizona does offer free estimates through HomeAdvisor. This is pretty standard practice for most reputable contractors. Getting multiple quotes helps you compare pricing and the scope of work.
They also mention warranty offerings on their HomeAdvisor profile. But here’s what you need to know – always get warranty details in writing. Ask exactly what’s covered, for how long, and what voids the warranty. Verbal promises don’t hold up if problems arise later.
Most Arizona contractors offer some type of warranty on their work. But the quality and length of coverage vary widely. Make sure you understand exactly what you’re getting before signing any contracts.
Which Neighborhoods Does Reid Serve?
Reid’s Home Improvement Arizona serves a pretty wide area across the Valley. Their main service areas include Chandler, Mesa, Tempe, Gilbert, and Scottsdale. They also work in Apache Junction, Phoenix, Fountain Hills, Queen Creek, and Higley.
That’s a lot of ground to cover for a smaller contractor. Some companies spread themselves too thin trying to serve too many areas. But others manage it well with good scheduling and team management.
If you live in one of these areas, Reid’s might be an option for your project. Just remember that travel time and distance can affect pricing and response times for service calls.
How to Vet and Hire a Reliable Local Contractor
Before hiring any contractor in Arizona, follow this checklist. First, verify their ROC licensing through the Arizona Registrar of Contractors website. This is non-negotiable for any major work.
Next, check their BBB rating and read actual complaints, not just the letter grade. Look at how they respond to problems. Then browse multiple review sites, including HomeAdvisor, Nextdoor, and Yelp, for a complete picture.
Always get at least three quotes for comparison. Schedule site visits so contractors can see the actual work needed. And never pay large amounts upfront, legitimate contractors don’t need huge down payments.
Is Reid’s Home Improvement the Right Choice for Your Needs?
So what’s the bottom line on Reid’s Home Improvement Arizona? They’ve been in business for several years and serve a wide area. They offer free estimates and have some satisfied customers. But they also have that B- BBB rating and aren’t accredited.
The pros include local presence, range of services, and HomeAdvisor screening. The cons include mixed reviews, viral criticism, and BBB accreditation concerns. Your decision should depend on your specific project and comfort level with these factors.
Conclusion
Choosing the right contractor for your Arizona home improvement project requires careful research. Reid’s Home Improvement Arizona offers various services across Chandler and surrounding areas, but like any contractor, they have both strengths and weaknesses.
Before making your final decision, verify their current licensing status, get multiple quotes, and speak with recent customers. Don’t let viral videos or single reviews sway you completely, but don’t ignore red flags either.
